The Sky Doctor

Costa del Sol & Malaga Province English Speaking Engineers - Over 25 Years Experience
+34 952 763 840 WhatsApp Support
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Privacy Policy

Privacy Policy

Last Updated: November 2026

At The Sky Doctor (https://theskydoctor.com), we respect your privacy and protect your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

  • Data Controller: The Sky Doctor
  • Address: Urbanización Aloha Gardens, 29660 Marbella, Málaga, Spain
  • Email: info@theskydoctor.com
  • Phone / WhatsApp: +34 952 763 840 | +34 635 400 099

2. Personal Data We Collect

We only collect personal data that you voluntarily provide to us when using our website forms, requesting a free energy quote, or contacting us via phone, email, or WhatsApp, including:

  • Contact & Identification Details: Full name, email address, Spanish/UK telephone or WhatsApp numbers, and NIE, DNI, or Passport details (when legally required to process a fibre optic contract or electricity supplier switch).
  • Property & Technical Information: Installation address, urbanization/property location, and technical requirements for TV, satellite, network, or CCTV setups.
  • Energy & Utility Information: Copies of electricity bills, CUPS numbers, and usage details submitted for our Electricity Savings comparison service.
  • Billing & Payment Details: Invoicing details and payment records necessary to process installation fees and hardware purchases.

3. Purpose of Processing

We process your personal data strictly to:

  • Respond to inquiries, provide free quotes, and schedule on-site engineer visits across the Costa del Sol and Andalucía.
  • Deliver and support Fibre Optic, Smart TV & Media, Freesat & Satellite, and Security & CCTV installations.
  • Calculate accurate electricity tariff comparisons and, solely upon your explicit instruction, handle supplier switch-overs.
  • Fulfill Spanish tax, accounting, and warranty obligations.

4. Non-Sharing & Third-Party Disclosure

  • Zero Commercial Data Selling: We never sell, rent, or distribute your personal details or utility bills to third-party marketers or external brokers. Information submitted for an energy quote is used exclusively to calculate your savings comparison.
  • Authorized Service Fulfillment: Personal data is shared with third parties only when strictly necessary to execute a service you have requested (such as submitting switch paperwork to your chosen electricity supplier or registering a fibre optic line with a network carrier).

5. Legal Basis for Processing

  • Contractual Necessity (Art. 6.1.b GDPR): Processing necessary to carry out requested installations, equipment supply, or contracted energy/fibre setups.
  • Consent (Art. 6.1.a GDPR): When you submit a contact form, request a free energy quote, upload a utility bill, or contact us via WhatsApp or telephone.
  • Legal Obligation (Art. 6.1.c GDPR): Compliance with Spanish fiscal and invoicing regulations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected—such as completing your installation and honoring statutory warranty periods—and for the retention periods mandated by Spanish tax and commercial law. Utility bills shared solely for a free comparison quote are deleted if you choose not to proceed with a switch.

7. Your Data Protection Rights

Under the GDPR and LOPDGDD, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete information.
  • Erase your data (“right to be forgotten”) when no longer required.
  • Restrict or Object to specific processing activities.
  • Data Portability to receive your data in a structured, commonly used format.

To exercise your rights, email info@theskydoctor.com or contact us on +34 952 763 840. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD – www.aepd.es).

8. Cookies & Website Analytics

Our website uses essential technical cookies required for site security, form submissions, and performance caching, alongside standard analytics tools to monitor site traffic. You can control or disable cookies at any time through your browser settings or our Cookies Policy.

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